L1 Technical Support (Corporate banking

About the Role

We are seeking a motivated and customer-oriented bilingual professional (Arabic & English) to join our Digital Banking Support Team .

The ideal candidate will provide frontline support for retail and corporate clients , ensuring a smooth experience across all digital banking channels — including internet banking, mobile banking, and corporate e-channels.

This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.

Responsibilities

• Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).
• Log, track, and follow up on issues until resolution, ensuring timely updates to clients.
• Coordinate with IT and operations teams to resolve technical or functional issues.
• Support the onboarding and activation of corporate clients on digital banking channels.
• Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.
• Prepare daily and weekly reports on customer cases, common issues, and resolutions.
• Contribute to improving customer experience by identifying recurring problems or service gaps.

Qualifications & Skills

Preferred

What We Offer

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