Senior L1\L2 Technical Support( banking)

About the Role We are seeking a

motivated and customer-oriented bilingual professional (Arabic & English)

to join our

Digital Banking Support Team .

The ideal candidate will provide

frontline support

for

retail and corporate clients , ensuring a smooth experience across all

digital banking channels

— including internet banking, mobile banking, and corporate e-channels.

This role requires a combination of

banking knowledge, communication skills, and basic technical understanding

to follow up and coordinate with IT and business units effectively.

Responsibilities

Handle customer inquiries and support requests related to

digital banking platforms

(retail and corporate).

Log, track, and

follow up

on issues until resolution, ensuring timely updates to clients.

Coordinate with

IT and operations teams

to resolve technical or functional issues.

Support the

onboarding and activation

of corporate clients on digital banking channels.

Provide clear and professional communication in

Arabic and English

through phone, email, or ticketing tools.

Prepare

daily and weekly reports

on customer cases, common issues, and resolutions.

Contribute to improving

customer experience

by identifying recurring problems or service gaps.

Qualifications & Skills

Bachelor’s degree in

Business Administration, Information Technology, or related field .

4–6 years of experience in

banking customer support

or

digital channel operations .

Understanding of

retail and corporate banking products and digital platforms .

Excellent communication and interpersonal skills in

Arabic and English .

Strong

follow-up and coordination

abilities.

Basic technical knowledge related to online or mobile banking systems is an advantage.

Preferred

Experience in

Saudi banking sector

or

financial services institutions .

Familiarity with

digital transformation initiatives

or

banking support tools

(CRM, ticketing systems, etc.).

What We Offer

A dynamic role within a

leading digital banking environment .

Exposure to both

retail and corporate client support .

Career growth opportunities and a collaborative workplace culture.

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