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Support Specialist – Eagle Platform (Portfolio Management)

Support Specialist – Eagle Platform (Portfolio Management)

NatoboticsRiyadh, Riyadh Region, Saudi Arabia
منذ أكثر من 30 يومًا
الوصف الوظيفي

Overview

Job Title : Support Specialist – Eagle Platform (Portfolio Management)

Location : Riyadh, Saudi Arabia

Type : Full-time / Contract

Industry : Banking / Investment Management / FinTech

Experience Required : 5+ years

Responsibilities

  • Provide day-to-day technical and functional support for the Eagle Platform including STAR, PACE, and Performance modules
  • Troubleshoot and resolve user issues related to portfolio accounting, performance calculation, and reporting
  • Act as a liaison between business users and technical teams for change requests, data corrections, and custom reports
  • Monitor batch jobs, data feeds (security, pricing, transaction data), and system interfaces
  • Work closely with front-office, middle-office, and operations teams to ensure accurate data processing and reporting
  • Manage SLA-driven incident resolution and maintain support documentation
  • Support data migrations, upgrades, and new release rollouts of Eagle components
  • Engage in root cause analysis and implement preventive measures

Required Skills And Experience

  • 5+ years of experience in financial systems support, with a strong focus on Eagle Investment Systems
  • Strong knowledge of portfolio management processes, NAV calculations, and financial instruments (equities, fixed income, derivatives)
  • Prior work experience in Bank of America, BNY Mellon, or with asset managers using Eagle is highly preferred
  • Proficient in SQL, ETL tools, and understanding of data architecture in financial environments
  • Familiarity with upstream / downstream systems such as Bloomberg, Aladdin, or CRD is a plus
  • Strong analytical skills and attention to detail
  • Excellent communication skills in English (Arabic is a plus)

    • Preferred Qualifications

  • Bachelor’s degree in Computer Science, Finance, or related field
  • ITIL Foundation or similar certification in service management
  • Prior experience working in a banking or asset management firm in the GCC is a bonus

    • Additional Information

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Other
  • Industries : IT Services and IT Consulting

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    إنشاء تنبيه وظيفي لهذا البحث

    Portfolio Management • Riyadh, Riyadh Region, Saudi Arabia