Guest Service Officer

Get AI-powered advice on this job and more exclusive features.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title : Guest Service Officer

Department : Guest Experience / Guest Service

Reports to : Guest Service Supervisor / Guest Service Assistant Manager

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As a Guest Service Officer , you will be responsible for overseeing the daily operations of the Guest Service Officers to ensure seamless and efficient guest arrivals, buggy transportation, luggage handling, and departure services. This role ensures that all buggies are well-maintained and guest interactions are consistently professional, courteous, and aligned with the property’s service standards. The supervisor leads the team in delivering smooth check-in / check-out support and anticipates guest needs throughout their stay.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Service Officer, you will need to :

Buggy Operations & Transport

• Operate buggies safely and efficiently to transport guests and their belongings throughout the property.
• Ensure timely pickup and drop-off services during guest arrivals, departures, and internal movements.
• Monitor buggy schedules and be on standby to support front office operations as needed.
• Conduct Villa Orientation and Resort Tour.

Buggy Cleanliness & Readiness

Guest Interaction & Check-in / Check-out Support

Working Conditions :

Guest Experience & Relationship Building

Compliance & Safety

In Return, What We Offer

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Seniority level

Employment type

Job function

Referrals increase your chances of interviewing at Red Sea Global Hospitality by 2x

Get notified about new Guest Service Officer jobs in Tabuk, Saudi Arabia.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr