Guest Experience Supervisor

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Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title : Guest Experience Supervisor

Department : Guest Experience

Reports to : Guest Experience Manager / Director of Rooms

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As a Guest Experience Supervisor , you will be responsible for leading and overseeing the day-to-day operations of the Guest Experience team. This role ensures the delivery of exceptional service across all stages of the guest journey—from pre-arrival to post-departure—by supervising Guest Experience Officers, supporting personalized itinerary planning, coordinating with all relevant departments, and maintaining consistency in guest satisfaction, service standards, and operational execution.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Supervisor, you will need to :

• Lead and support the Guest Experience Officers in all aspects of their responsibilities.
• Conduct regular team briefings and training to ensure service consistency.
• Monitor team performance, provide feedback, and support continuous improvement.
• Schedule and manage team shifts to maintain effective coverage.

Pre-Arrival & Arrival Experience Oversight

Guest Itinerary Management

In-House Guest Experience Management

Guest Communications & Personalization

Post-Departure & Feedback Management

Working Conditions

Guest Experience & Relationship Building

Compliance & Safety

In Return, What We Offer

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Note on Expiry Unclear; selection not reported as closed.

Thank you for considering a career with Red Sea Global Hospitality.

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