Installment Account ManagerSSC HR Solutions • Saudi Arabia
Installment Account Manager
SSC HR Solutions • Saudi Arabia
10 منذ أيام
الوصف الوظيفيPrepare and review agreements and addenda (fees, credit limits, return policy, disputes). Develop a map of installment offers tailored to different seasons and customer segments (0% fees / seasonal installments / down payment). Relationship and Partnership Management Lead joint marketing and sales plans (co-marketing) and define target shares / campaigns. Operational and Technical Integration Unify the customer journey across POS and e-commerce platforms. Monitor and manage downtime and errors with the provider and within the Service Level Agreement (SLA). Governance, Compliance, and Risk Manage objections and disputes and establish a clear escalation mechanism. Financial Reconcilations and Reconciliation Review discounts / commissions, administrative fees, and settlement variances, and address any discrepancies. Provide periodic financial reports on net income, revenue, and any outstanding amounts. Sales and Customer Service Empowerment Monitor the customer experience from approval to delivery and after-sales support. Marketing and Sales Growth Analytics and Dashboards Analyze reasons for rejections and improve policies with providers (thresholds, evaluation criteria). Documentation and Reporting Bachelor’s degree in Business Administration, Finance, Economics, or a related field (MBA is a plus). 3–5 years of experience in partnerships management, financial services, or payment solutions — preferably in retail or e-commerce sectors. Strong knowledge of installment programs, BNPL (Buy Now, Pay Later) solutions, and payment gateway integrations. Solid understanding of contract negotiation, financial reconciliation, and commission structures. Experience working with cross-functional teams (IT, Finance, Sales, Marketing, and Customer Service). Excellent analytical and problem-solving skills with high attention to detail. Strong communication and negotiation skills to manage and influence external partners. Proficiency in Excel, Power BI, or other analytics tools for building performance dashboards. Ability to manage multiple projects simultaneously and meet tight deadlines.
Job Purpose
Manage and develop the company's relationship with installment providers to ensure sales growth, smooth operations, compliance, and improved profitability of installment offers across all channels (store, e-commerce, mobile app).
Responsibilities
- Business and Contract Development
Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements.
Serve as a single point of contact for each provider, and conduct monthly / quarterly performance review meetings.
Coordinate with the IT team to integrate APIs / SDKs / payment gateways and testing environments.
Ensure installment offers comply with internal policies and relevant regulatory requirements.
Monitor daily / weekly settlement and collection schedules and reconcile transactions with sales orders.
Train sales and customer service staff on available installment programs.
Monitor the implementation of installment campaigns (digital / in-store channels) and track their impact on sales.
Build a dashboard showing : installment selection rate, approvals, rejections, cart value, conversion rate, and returns.
Prepare weekly / monthly reports for management : installment sales, profitability, risk indicators, and opportunities for improvement.
Requirements
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