Installment Account Manager

Job Purpose

Manage and develop the company's relationship with installment providers to ensure sales growth, smooth operations, compliance, and improved profitability of installment offers across all channels (store, e-commerce, mobile app).

Responsibilities

• Business and Contract Development

Research and select suitable installment providers, and manage negotiations on terms, commissions, and service level agreements.

Serve as a single point of contact for each provider, and conduct monthly / quarterly performance review meetings.

Coordinate with the IT team to integrate APIs / SDKs / payment gateways and testing environments.

Ensure installment offers comply with internal policies and relevant regulatory requirements.

Monitor daily / weekly settlement and collection schedules and reconcile transactions with sales orders.

Train sales and customer service staff on available installment programs.

Monitor the implementation of installment campaigns (digital / in-store channels) and track their impact on sales.

Build a dashboard showing : installment selection rate, approvals, rejections, cart value, conversion rate, and returns.

Prepare weekly / monthly reports for management : installment sales, profitability, risk indicators, and opportunities for improvement.

Requirements

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