Sales Specialist

About the job : We are seeking a dynamic and results-driven Sales Specialist to join our team in the contact center industry. This role is pivotal in driving revenue growth by identifying and engaging prospective clients. The ideal candidate will possess a strategic mindset, a deep understanding of contact center services, and exceptional communication and negotiation skills.

Key Responsibilities

Proactively identify and pursue new sales opportunities through various channels, including cold calling, networking, and digital outreach

Conduct comprehensive needs assessments to understand client requirements, providing tailored service recommendations

Collaborate with the sales team to formulate effective sales strategies and campaigns based on market analysis and client feedback

Develop and present customized proposals, negotiating terms and closing sales in alignment with company objectives

Cultivate and maintain strong relationships with existing clients, fostering loyalty and encouraging repeat business

Monitor sales performance metrics and prepare regular reports for management, using insights to refine sales approaches

Stay informed about industry trends, advancements in contact center technology, and best practices to enhance sales effectiveness

Managing a portfolio of accounts to achieve long-term success

Develop positive relationships and handle clients’ needs

Requirements

Education : Bachelor’s degree in Business Administration, Marketing, or a related field

Experience : Minimum of 2 years in sales, with a preference for experience in the contact center or business process outsourcing (BPO) sector

Certificates

COPC is preferred

CPSP (Certified Professional Sales Person) is preferred

CSE (Certified Sales Executive) is preferred

PMP is preferred

Seniority level

Entry level

Employment type

Full-time

Job function

Sales

Industries

IT Services and IT Consulting

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