RR-0203394 - Associate Manager Software Engineering

Job Description : Job Summary

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

Key Responsibilities

• Issue Investigation & Resolution : Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications. Reproduce issues in test / staging environments to identify bugs or misconfigurations. Conduct detailed log analysis, SQL / database checks, and API validation.
• Incident Management : Classify and prioritize incidents based on severity and business impact. Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings. Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
• User Support & Communication : Communicate with business users or clients to gather additional information when needed. Provide workarounds or solutions while permanent fixes are being developed. Maintain knowledge base and support documentation.
• Technical Tasks : Prepare scripts or SQL queries to validate data or resolve issues. Perform basic configuration changes or updates in non-production environments. Conduct release verification and smoke testing after deployments.
• Continuous Improvement : Analyze recurring issues to suggest long-term fixes or enhancements. Provide feedback to development / QA teams to improve application stability and usability.

Skills & Qualifications

Company Culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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