Team Lead, Quick Commerce

At Amazon, we strive to be Earth’s most customer-centered company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon is a highly data-driven company, highly passionate about its customers. In this context, it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual, involving large numbers of associates. One of the most critical roles is that of a process associate who mentors / guides the associates towards ensuring meeting the customer expectation by following our standard work practice, keeping safety and quality in mind. This role will be based in Kolkata only. Job Description

We are seeking a Team Lead for our Pantry FC operations. In this role, you will be responsible for planning and executing the launch of the FC, then ramping up the site to necessary processing capacity. You will then single-handedly manage, on a daily basis, end-to-end operations for a 3P operated pantry FC, overseeing inbound, outbound, and ICQA operations. You will be responsible for meeting customer-facing metrics, while maintaining cost targets for the site and upholding safety and morale of the 3P team reporting to you. You will work with all stakeholders to ensure smooth operations and partner experience, keeping a close monitoring of site health by conducting 4M, 5S, and inventory audits for the FC on a daily basis. Basic Qualifications

A graduate with 1-3 years of experience in a customer-facing environment, warehousing, logistics, or manufacturing. Strong execution skills, action-oriented, go-getter. Good people management skills. Preferred Qualifications

2+ years of customer-facing environment, warehousing, logistics, or manufacturing experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr