Infrastructure & Systems Engineer L3

The proposed position will be for a member of a managed services technical team, which is responsible for infrastructure, systems, functions and services related issues (operations, 3rd & 2nd level support).

The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.

Role and Responsibilities

• Requires travelling based on work needs, when not on site, engineers will be assisting in the development of project plans, designs and documentation for future sites.
• Change Management : Prepare Implementation plan, rollback plan and test plan, risk and impact analysis, peer review the change plan and documentation prepared by other colleagues in the team.
• Participate and contribute to advanced tasks such as capacity planning, performance monitoring, provide recommendations for improvement and implement recommendations.
• Experience in Windows server operating systems in datacenter level implementations (2016 / 2019).
• Certifications and working knowledge of cloud‑based technologies is an advantage – Azure / AWS.
• Understanding of datacenter level virtualized solutions based on VMware (SDN, SDS, SDDC).
• Knowledge in backup technologies such as Veeam, Veritas.
• Knowledge in Network Attached Storage (NAS) and Storage Area Network (SAN) Administration.
• Knowledge in Exchange Servers, SCCM is preferred.
• Good knowledge in HCI technologies.
• Expert level in Active Directory, DNS services, DHCP services.
• Resolve incidents and technical tasks within agreed SLAs and quality.
• Understanding of networking fundamentals – IP addressing & network topologies.
• Ability to proactively identify and solve problems logically and autonomously (troubleshooting, root cause analysis, remediations).
• Notions of ITIL‑based processes or certification (v3 Foundation level or up) will be an advantage.
• Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame.
• Ability to work deal cross‑cultural team and environment.
• Communicative, with good time management and prioritization skills.

Job Requirements

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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