Application Support

Overview

This range is provided by Master Works. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

SAR10,000.00 / yr - SAR18,000.00 / yr

Requirements

SAUDI ONLY

1-8 years of experience

Responsibilities

• Applications Production environment management with knowledge on Windows OS and Linux OS Servers management
• Follow policies and procedures on Change Management and IT Governance standards
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence
• Development knowledge : experienced on development outcomes including compiled files and configurations files of web applications and web servers management
• Troubleshooting live applications in Collaboration with Infrastructure teams (Systems, Networks, and IT Security) and provide RCA report
• Level 3 Support : Provide advanced technical support and troubleshooting for complex application issues
• Incident Management : Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages
• Problem Management : Analyze recurring incidents, identify root causes, and implement preventative measures
• Application Monitoring : Monitor application performance, identify potential issues proactively, and take corrective actions
• User Support : Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed
• Application Upgrades & Deployments : Participate in the planning, testing, and deployment of application upgrades and patches
• Documentation : Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles
• Vendor Management : Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues
• Project Involvement : Contribute to IT projects related to application implementation, integration, and enhancement
• Continuous Improvement : Stay current with the latest technologies and best practices in application support
• DevSecOps : regular activities on development lifecycle and manage pipelines, configurations, and maintenance

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr