SAP Application Support Associate Consultant

SAP Application Support Associate Consultant

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SAP Application Support Associate Consultant

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Invenio . Get AI-powered advice on this job and more exclusive features. About Invenio

The largest independent global SAP solutions provider serving the public sector as well as offering specialist skills in media and entertainment. We bring deep expertise combined with advanced technologies to enable organizations to modernize so they can run at the speed of today’s business. We know how to navigate the extraordinary complexities of international businesses and public sector organizations, working with stakeholders to drive change and create agile organizations of tomorrow using the technologies of today. Learn more at

• . Role – SAP Application Support – Associate Consultant

SAP Skills

1-3 years of experience in one or more SAP modules. At least one full life-cycle implementation project Understands SAP Activate Methodology. Ability to use Service Marketplace to create tickets, research notes and review release notes. Understands functional specifications Experience / Knowledge of Tax and revenue module is desirable. Educational Qualifications

BE / BTech in Computer Science, Information Technology, Electronics & Communication or Graduation / Degree Holder Responsibilities

Should have experience / knowledge on SAP Tax & Revenue Management. Monitor and assign tickets using Remedy ticketing tool, handle initial level of queries from clients on emails, respond to emails. Work on Support Incidents & Work orders. Take ownership of assigned work, be assertive and coordinate with team members. Conduct root cause analysis for recurring issues and major incidents. Develop and implement permanent fixes or workarounds to prevent problem recurrence. Create and maintain knowledge base articles (KBAs) and documentation for common solutions. English communication skills should be good. Ability to work in a team environment, effectively interacting with others. Must be result oriented with adaptability, flexibility, and resourcefulness. Understand business processes from a customer perspective. Independently handle client communication / interaction (over Zoom / Teams calls and emails). Business Skills

Excellent oral and written communication skills; ability to clearly and concisely communicate with others. Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Visio. Understands business processes for focus area or multiple modules. Ability to research and perform detailed tasks. Strong analytical skills. Understands business functionality related to SAP module / application and touch points between modules. Understands how to solve detailed SAP problems. Understands and can explain best business practices, especially those that SAP enables. Understands detailed business functionality related to SAP projects. Applies best business practices to meet client needs. Consulting Skills

Aptitude for working in a team environment; problem solving, creative thinking, clear and empathetic communication, strong time management, and ability to collaborate with all levels. Ability to explain ideas and concepts to project team members and client personnel. Solid foundation of consulting soft skills; may coach others in these skills. Ability to interpret requirements and apply SAP best practices. Identify upsell opportunities and assist in management of scope. Develop new professional peer relationships for additional business or possible new consultants. Help develop overall marketing messages. Communicate project resource requirements to staffing coordinators / clients. Ensure quality implementation (works with QA program). Invenio is an Equal Opportunity Employer that does not discriminate based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, genetic information, or any other characteristic protected by applicable laws. Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

IT Services and IT Consulting Referrals increase your chances of interviewing at Invenio by 2x Location

Riyadh, Riyadh, Saudi Arabia Posted : 12 hours ago More roles in Riyadh, Saudi Arabia

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