ATM Cash Management Manager

Job Purpose

• Oversee a Bank Financial HUB that includes off-site and branch ATMs, Cash and Cheque Deposit Machines (CCDMs), and units handling cash and prepaid products. Ensure compliance with Central Bank guidelines and mitigate control risks effectively
• Manage the bank's cash vendor for cash-related tasks and first-line maintenance. Aim for high efficiency by eliminating redundant processes, improving quality by reducing errors, and enhancing customer benefits through faster turnaround times achieved via innovation, automation, and effective downtime monitoring
• Handling customer complaints related to ATM issues and ensuring a high level of service
• Ensuring that ATMs are properly stocked with cash and managing cash replenishment schedules
• Leading the team and support staff to maintain and improve ATM operations
• Manage high-value customer issues and disputes through the Customer Relationship Management (CRM) system
• Make decisions on ATM shortages / excesses, depositories, GL balancing, and new installations
• Ensure all non-financial activities comply with policies and procedures, aiming for high audit ratings and customer satisfaction
• Review and authorize monthly vendor payments
• Provide coaching and feedback to the team, tailored to various disciplines
• Ensure compliance with bank regulations and provide adequate training for staff to perform tasks error-free and within expected turnaround times
• Maintain staff productivity records and strive to improve individual and unit productivity. Ensure job rotation and training for staff development and career growth
• Foster a cooperative atmosphere and team spirit among staff
• Ensure the unit achieves satisfactory internal and external audit ratings
• Regularly review and update standard operating procedures and maintain change documents
• Ensure transactions are processed according to the unit's SLA with minimal errors. Manage monthly reporting for MER, KRI, RCSA, and reconciliation within deadlines
• Generate new ideas and ensure annual targets for digitization, productivity, and process automation are met

5 Operating Environment, Framework and Boundaries, Working Relationships

6 Problem Solving

7 Decision Making Authority & Responsibility

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