Operations Lead | eMoney Wallets

Overview

Role Overview : We are looking for an experienced and detail-oriented Operations Lead to oversee the day-to-day operations of wallet business. This is a critical role where the individual will be responsible for transaction processing, reconciliations, reporting, issue resolution, and stakeholder coordination to ensure smooth and compliant eMoney wallet operations across GCC.

Key Responsibilities

Payments & Transaction Operations

• Manage and monitor all daily wallet transactions including P2P transfers, top-ups, withdrawals, cashback, and merchant payments.
• Validate transaction flows across local schemes (Mada, Jaywan, SADAD, etc.) and international schemes (Visa, Mastercard).
• Experience in dealing with the schemes and their systems (like Mastercard Connect and Visaonline).
• Manage settlement, clearing files, and related reconciliations to ensure data integrity and financial accuracy.
• Work closely with the Finance and Treasury teams for accurate accounting and timely settlement of transactions.
• Ensure timely processing of scheme and vendor invoices; liaise with Finance for payment execution.
• Own the settlement process and ensure accuracy.

Reconciliation & Dispute Resolution

Card Lifecycle & Vendor Management

Chargeback Management

Operational Governance & Reporting

Customer Support & Complaint Resolution

Handle issue reporting and resolution across various partners.

Ensure all operational activities follow internal policies and regulatory frameworks

Skills, Knowledge & Expertise

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