Call Centre Representative

Job Summary We are seeking a professional and customer-focused Call Center Representative to join our team. The ideal candidate will be the first point of contact for customers, handling inbound calls, addressing inquiries, resolving concerns, and providing accurate information about The Groves’ services and offerings. The Groves is a premier destination in Riyadh, specializing in food & beverage, hospitality, and entertainment. We take pride in providing unforgettable experiences to our guests through exceptional service and a welcoming atmosphere.

Responsibilities

Answer incoming calls promptly and professionally.

Address customer inquiries, concerns, and complaints with patience and efficiency.

Provide accurate information regarding The Groves’ services, events, reservations, and promotions.

Record and update customer information in the system.

Escalate unresolved issues to the appropriate department or supervisor.

Ensure a high level of customer satisfaction and maintain company standards in all interactions.

Qualifications

Saudi National – preference will be given to Saudi applicants.

Proficiency in both Arabic and English (spoken and written).

Strong communication and interpersonal skills.

Ability to remain calm and professional under pressure.

Prior experience in a call center, hospitality, or customer service role is preferred.

Familiarity with F&B, hospitality, or entertainment industries is an advantage.

Benefits

Competitive salary packages – aligned with market standards and experience.

Visa (1 year temp) & Flights into the country for non-citizens.

Accommodation.

Transportation Allowance.

Career development & Internal promotions – grow with us across departments and seasons.

Creative & collaborative work culture – built on passion, innovation, and attention to detail.

Exposure to high‑end hospitality & entertainment concepts – gain experience in premium F&B and entertainment.

Experience working on premium events within The Groves, Riyadh Season.

Cultural diversity – join a team of passionate professionals from around the world.

About the Group SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision. All brands under the SIHAMCO umbrella are home‑grown Saudi concepts, fully developed in‑house. We don’t import ideas; we build them—crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences. Our signature ventures include The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem‑In‑I, and many more. Our brands are also registered across the GCC and internationally, ensuring full legal protection and readiness for global expansion. We are only getting started! Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride. People first—our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity and build leaders.

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