Call Centre Representative

Overview The Groves is a premier destination in Riyadh, specializing in food & beverage, hospitality, and entertainment. We are seeking a professional and customer-focused Call Center Representative to join our team. The ideal candidate will be the first point of contact for customers, handling inbound calls, addressing inquiries, resolving concerns, and providing accurate information about The Groves' services and offerings.

Responsibilities

Answer incoming calls promptly and professionally

Address customer inquiries, concerns, and complaints with patience and efficiency

Provide accurate information regarding The Groves' services, events, reservations, and promotions

Record and update customer information in the system

Escalate unresolved issues to the appropriate department or supervisor

Ensure a high level of customer satisfaction and maintain company standards in all interactions

Requirements

Saudi National - preference will be given to Saudi applicants

Proficiency in both Arabic and English (spoken and written)

Strong communication and interpersonal skills

Ability to remain calm and professional under pressure

Prior experience in a call center, hospitality, or customer service role is preferred

Familiarity with F&B, hospitality, or entertainment industries is an advantage

About The Group SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019. At SIHAMCO, we design, construct, and operate exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision. All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house.

Our Signature Brands Including The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I. Our brands are registered across the GCC and internationally to support potential global expansion.

Benefits

Competitive salary packages - aligned with market standards and experience

Visa (1 year temp) & Flights into the country for non-citizens

Accommodation

Transportation Allowance

Career development & Internal promotions - grow with us across departments and seasons

Creative & collaborative work culture - built on passion, innovation, and attention to detail

Exposure to high-end hospitality & entertainment concepts - gain experience in premium F&B and entertainment

Experience working on premium events within The Groves, Riyadh Season

Cultural diversity - join a team of passionate professionals from around the world

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