Roles and responsibilities
1. Marketing andPromotingProperties
- AdvertisingVacant Units : Create and post advertisements forvacant properties on various platforms such as websites, socialmedia, and real estateportals.
- PropertyTours : Conduct property viewings and tours forprospective tenants, highlighting the features and benefits of theproperty.
- PromotionalMaterials : Prepare brochures, floor plans, and othermarketing materials to attract potentialrenters.
2. TenantScreening andLeasing
ScreenProspective Tenants : Review tenant applications,verify backgrounds, income, and references, and perform creditchecks to ensure they meet the leasingcriteria.LeaseNegotiations : Negotiate lease terms, including rentamounts, lease duration, and other relevant clauses, ensuring bothparties agree on the terms.LeasePreparation : Draft and prepare lease agreements andensure all legal requirements are met, including necessarydisclosures anddocumentation.ContractSigning : Oversee the signing of leases, collectingsecurity deposits and first-month rentpayments.3. TenantRelations
Move-In / Move-OutCoordination : Manage tenant move-ins and move-outs,ensuring smooth transitions. Conduct move-in inspections, providingtenants with keys and propertyinstructions.Resolving TenantComplaints : Address any tenant issues, concerns, orcomplaints in a timely and professional manner, ensuring tenantsatisfaction and retention.LeaseRenewals : Monitor lease expiration dates and managethe renewal process, negotiating any changes in terms andconditions.4. PropertyManagementSupport
PropertyMaintenance Coordination : Communicate with theproperty management team to ensure maintenance requests or repairsare addressed quickly.InspectingProperties : Conduct regular inspections ofproperties to ensure they are well-maintained and identify anyareas requiring repair orattention.Enforcing LeaseTerms : Ensure that tenants comply with the terms andconditions of their lease, including payment of rent, maintainingcleanliness, and other policies.5. Rent Collection and FinancialReporting
RentCollection : Oversee the timely collection of rentpayments, follow up on late payments, and issue notices asnecessary.SecurityDeposits : Manage security deposits, ensuring theyare collected, stored, and refunded in accordance with legalguidelines.FinancialReporting : Prepare monthly or quarterly reports forproperty owners regarding leasing activities, occupancy rates, rentcollections, and any issues withtenants.6. Complianceand LegalKnowledge
EnsuringLegal Compliance : Keep updated on relevant housinglaws, landlord-tenant regulations, and fair housing practices.Ensure all leasing activities comply with legalrequirements.EvictionProcess : Initiate and manage the eviction processwhen necessary, ensuring compliance with legal protocols andnotifying property owners and legal teams.Desired candidate profile
1. Education andExperience
Education : A bachelor's degree in real estate, businessadministration, property management, or a related field is oftenpreferred.RelevantExperience : Prior experience in leasing, propertymanagement, or real estate sales is typically desired (1-3 years).Experience in customer service roles can also bebeneficial.2. KeySkills
StrongCommunication Skills : Excellent verbal and writtencommunication abilities for interacting with tenants, propertyowners, and vendors. Ability to present information clearly andprofessionally.NegotiationSkills : Proficient in negotiating lease terms andresolving conflicts between tenants and property ownerseffectively.Customer ServiceOrientation : A strong commitment to providingexcellent service to tenants and prospective renters, ensuringtheir needs aremet.OrganizationalSkills : Ability to manage multiple tasks, schedules,and property listings simultaneously while maintaining attention todetail.Problem-SolvingSkills : Capable of addressing tenant issues andconcerns promptly and effectively, using critical thinking to findsolutions.Basic FinancialAcumen : Understanding of rental pricing, budgeting,and financial reporting, with the ability to assist with rentcollection and trackingpayments.TechnicalProficiency : Familiarity with property managementsoftware, Microsoft Office Suite (Word, Excel, Outlook), and onlinemarketing platforms.3. PersonalAttributes
ProfessionalAppearance and Conduct : Maintains a polished andprofessional demeanor, as they represent the property management orreal estate company.PositiveAttitude and Resilience : Exhibits a friendly andapproachable manner, even in challenging situations. Ability tohandle stress and adapt to changingcircumstances.Dependability andIntegrity : Reliable and trustworthy, with a strongsense of ethics, particularly when handling financial transactionsand tenant information.Attentionto Detail : Meticulous in reviewing lease agreements,applications, and financial documents to ensure accuracy andcompliance.