Operations Manager

Overview

LucaLand is Saudi Arabia's first and leading dog entertainment destination. We focus on creating joyful spaces for dogs and memorable experiences for families. LucaLand has expanded across Saudi Arabia with multiple locations and partnerships, and continues to lead in pet-friendly innovation and themed entertainment concepts. Job Summary

We are seeking an experienced and creative Marketing Manager with a strong background in hospitality, food & beverage, and event marketing. This role will lead marketing strategies for seasonal events, high-end dining experiences, and guest activations, ensuring maximum brand visibility, engagement, and revenue growth. The ideal candidate will combine strategic planning with hands-on execution, working closely with internal teams to deliver memorable experiences that align with our brand vision. Key Responsibilities

Team Leadership & Supervision : Lead and motivate service teams to ensure efficient daily operations and high performance. Service Excellence & Quality Control : Ensure consistent delivery of safety, quality, and service standards across all areas of operation. Staff Scheduling & Training : Organize employee schedules and oversee onboarding, training, and continuous development programs. Operational Oversight : Manage budgets, inventory, supplies, and vendor coordination to support seamless operations. Guest & Pet Experience : Handle guest inquiries and concerns with professionalism and empathy, ensuring a positive experience for both guests and their pets. Process Improvement : Continuously evaluate and improve operational workflows to enhance service quality, efficiency, and overall satisfaction. Health & Safety Compliance : Ensure adherence to all health, safety, and cleanliness protocols for staff, guests, and animals. Requirements

Education & Experience : Bachelor's degree in Business Administration, Hospitality Management, Operations, or a related field. 3-5 years of proven experience in operations management; experience in dog care, pet services, or hospitality is a plus. Experience managing teams in high-volume, customer-facing environments. Familiarity with seasonal operations and event-based scheduling is highly desirable. Skills & Competencies : Strong leadership, communication, and people management skills. Fluent in English and Arabic (spoken and written). Excellent organizational and problem-solving abilities with a customer-first attitude. Ability to multitask, prioritize, and remain calm in fast-paced environments. Skilled in managing schedules, budgets, inventory, and vendor relations. Passionate about guest satisfaction and enhancing the overall pet and family experience. Proficient with Microsoft Office or Google Workspace. Preferred Add-ons : Knowledge of pet safety, dog behavior, or dog park operations. Familiarity with POS systems, inventory management tools, or operations software. Benefits

Competitive salary packages Housing allowance and transportation support Medical insurance coverage Staff discounts on services and products Fun, inclusive, and pet-friendly work environment Unique experience working with dogs and themed entertainment concepts Career development and internal growth opportunities Be part of Saudi Arabia's first and most successful dog entertainment brand Join LucaLand and contribute to a joyful, compassionate, and creative journey — one paw at a time.

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