IT Systems Support Analyst

Overview IT Systems Support Analyst role at Savills Middle East in Saudi Arabia. Provide front-line technical assistance, on-site and remote support, incident resolution, and maintain system functionality to support day-to-day business. Collaborate with regional teams to ensure consistent and reliable support across the Middle East.

Responsibilities

System Administration : user assistance and troubleshooting; user training / walkthroughs and management where needed; IT asset handling (procurement and inventory).

IT Workflow : on-site / remote workstation troubleshooting and assistance; end-to-end ownership of managed incidents / requests; logging actions and keeping parties apprised of ticket status; basic user administration – password resets, account unlocks.

Reporting And Documentation : updating relevant trackers / sheets with changes and updates; logging incident resolution steps with actions and outcomes.

System Reviews : routine user reviews, security group reviews; documentation updates as needed.

Skills, Knowledge And Experience Platforms & Tools :

ServiceNow – IT Service Desk Management

Microsoft Active Directory – Managing User / Computer Objects and memberships

Excel – Formulas, VBA, Power Queries

Lists / SharePoint – Document management, list tracker

Power BI – Dataset design, report-builder

Word / PowerPoint – Documentation, walkthroughs, etc.

VS Code – HTML / CSS / JavaScript mini-projects, analyzing JSON and misc. data files

Soft Skills

Adaptability and quick-learning skills to perceive in-depth the various operating procedures within different teams

Problem-solving skills to handle and resolve inquiries from multiple departments

Gentle approach and hospitality to new / existing users on any platform

Proficient writing / composition skills to aid with documentation tasks and maintaining clear / unambiguous official communications

Good verbal skills to relay / convey concepts and instructions concisely across to users

Comfort with remote-working requirements, and travel across the country to various sites as required

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