IT Support Engineer L1 ( Saudi Residence only )

Responsibilities :

• Troubleshooting and Problem Solving : Diagnosing and resolving technical issues related to hardware, software, network, and applications for end-users. This includes identifying the root cause of problems and implementing effective solutions.
• Technical Assistance : Providing first-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, providing guidance, and resolving issues promptly and professionally.
• Hardware and Software Support : Installing, configuring, and maintaining computer hardware, software, and peripherals. This may include setting up new workstations, troubleshooting hardware failures, and installing software updates.
• Network Support : Basic network troubleshooting, including resolving connectivity issues, configuring network devices, and monitoring network performance. This may involve working with routers, switches, and firewalls.
• Documentation : Maintaining accurate records of support requests, troubleshooting steps, and resolutions in a help desk system or knowledge base. This also includes creating user guides and documentation for common issues.
• System Monitoring : Monitoring systems and infrastructure for potential issues and proactively addressing them to minimize downtime.
• Escalation : Escalating complex or unresolved issues to higher-level support teams or vendors.
• User Training : Providing basic training to end-users on the use of hardware, software, and other IT resources.
• Asset Management : Tracking and managing IT assets, including computers, peripherals, and software licenses.
• Collaboration : Working closely with other IT team members and departments to ensure seamless IT service delivery.
• Security : Adhering to security policies and procedures to protect sensitive data and systems.

Requirements

Requirements :