ServiceNow Developer

Role Overview

As a ServiceNow Developer at Rackspace Technology in Saudi Arabia, you will play a pivotal role in designing, developing, and maintaining applications and workflows within the ServiceNow platform. This position is crucial for optimizing business processes, improving efficiency, and enhancing the overall user experience within organizations.

This role will be permanently on-site with a customer in Riyadh (KSA).

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Responsibilities

• Develop, configure, and customize ServiceNow applications, modules, and components to meet specific business requirements aligned with Rackspace''s cloud solutions.
• Design and implement workflows, automation, and business processes using the ServiceNow Workflow Editor, Flow Designer, and Integration Hub, ensuring seamless integration with customer''s cloud infrastructure.
• Integrate ServiceNow with other systems and applications, ensuring seamless data flow and consistency, especially in the context of diverse cloud environments.
• Write and maintain server-side and client-side scripts (JavaScript) to enhance and customize ServiceNow functionality in alignment with the technological ecosystem.
• Create user-friendly and intuitive user interfaces (UI) within the ServiceNow platform, tailored to the unique needs of Rackspace''s clients for a positive end-user experience.
• Develop and maintain custom reports and dashboards that provide insights and monitor key performance indicators relevant to Rackspace''s cloud services.
• Identify and resolve issues, bugs, and performance problems within the ServiceNow platform, contributing to the reliability and efficiency cloud solutions.
• Create and maintain documentation for ServiceNow configurations, processes, and workflows, adhering to Rackspace''s documentation standards.
• Stay updated with ServiceNow releases and apply platform upgrades and enhancements
• Adhere to ServiceNow best practices, governance, and security standards
• Provide training and support to end-users and administrators, ensuring effective use of the ServiceNow platform

Requirements

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal : to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

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