Shift Manager - Event Command & Control Unit

Shift Manager - Event Command & Control Unit

The Shift Manager leads on-shift operations from the Command & Command Unit (CCU), ensuring real-time coordination, compliance with standard procedures, and high-quality service delivery across all operational functions. The role acts as the central escalation point during the shift, driving performance, facilitating effective handovers, and maintaining continuity across 24 / 7 command operations.

Key Responsibilities

• Lead and coordinate all operational activities during assigned shifts from the Command & Command Unit (CCU), ensuring service continuity and process compliance.
• Act as the primary escalation point for incidents and disruptions, making timely decisions and ensuring rapid response.
• Supervise CCU Operators, manage shift performance, and ensure proper task allocation across operational streams.
• Conduct pre‑ and post‑shift briefings to align priorities and ensure seamless handovers between shifts.
• Monitor performance using dashboards and digital tools; identify service gaps and escalate as needed.
• Document incidents, decisions, and shift activity accurately to support traceability and continuous improvement.
• Ensure adherence to safety processes, SOPs, and service standards across all providers.
• Coordinate in real‑time with field teams and other control centers to deliver a consistent guest experience.
• Support cross‑functional communication by relaying accurate information to stakeholders during active situations.

Qualifications

Experience

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Management and Manufacturing | Industries : Events Services

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