Shift Manager - Event Command & Control Unit

FULLCYCLERiyadh, Riyadh Region, Saudi Arabia

1 day ago

Job description

Shift Manager - Event Command & Control Unit

The Shift Manager leads on-shift operations from the Command & Command Unit (CCU), ensuring real-time coordination, compliance with standard procedures, and high-quality service delivery across all operational functions. The role acts as the central escalation point during the shift, driving performance, facilitating effective handovers, and maintaining continuity across 24 / 7 command operations.

Key Responsibilities

Lead and coordinate all operational activities during assigned shifts from the Command & Command Unit (CCU), ensuring service continuity and process compliance.
Act as the primary escalation point for incidents and disruptions, making timely decisions and ensuring rapid response.
Supervise CCU Operators, manage shift performance, and ensure proper task allocation across operational streams.
Conduct pre‑ and post‑shift briefings to align priorities and ensure seamless handovers between shifts.
Monitor performance using dashboards and digital tools; identify service gaps and escalate as needed.
Document incidents, decisions, and shift activity accurately to support traceability and continuous improvement.
Ensure adherence to safety processes, SOPs, and service standards across all providers.
Coordinate in real‑time with field teams and other control centers to deliver a consistent guest experience.
Support cross‑functional communication by relaying accurate information to stakeholders during active situations.

Qualifications

Diploma or Bachelor’s in Operations, Engineering, Facilities, Hospitality, or related field.

Solid understanding of operations, incident response, and coordination.

Strong leadership and clear communication under pressure.

Skilled in digital monitoring and reporting tools.

Experience

7+ years in operations, with control room or field exposure.

At least 2 years in a supervisory or coordination role.

Shift‑based work and live incident handling experience.

Background in events management, or command operations preferred.

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Management and Manufacturing | Industries : Events Services

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Event Manager • Riyadh, Riyadh Region, Saudi Arabia