Learning & Development Manager

Job Description

Controls and monitors the usage of the training Budget.

Analyzes training needs of the hotel based on guest questionnaires and the comments from our Executives, Managers.

Organizes language classes, especially English for guest contact staff.

Prepares yearly training program for the hotel.

Ensures that all training records is kept and can be retrieved at all times.

Ensures that all compulsory training courses is taking place, i.e. basic fire prevention training, fire drill, food hygiene, etc.

Conducts all corporate courses as per the direction of the company.

Designs training courses to help develop our employees to be better at work.

Provides assistance on training related matters to all Managers.

With the cooperation of Managers, verify suitable course participants for any training courses available.

Checks monthly training report prepared by Learning & Development Officer.

Presents training department activity in Monthly P&L Meeting.

Verifies the document before the submission to Department of Skills Development for 200% expense deduction.

Monitors training program conducted by managers when possible.

Supports Learning & Development Officer with regards to the internship of students from different educational institutes.

Looks after overseas trainees as it involves legal issues.

Responsible for any corporate training project i.e. Management Trainee Program, Executive Trainee Program etc.

Coordinates with all Dusit affiliated hotels for cross training.

Coordinates with all educational institutes for hotel visit program, especially Dusit Thani College.

Administrative Responsibilities

Develops oneself at all times.

Understands all Training related policies so that can coach subordinates to perform their functions efficiently including develop them to be better at work.

Delegates training tasks to training personnel to carry them out.

Controls office expenses through careful use of all resources & promotes this to be one of the required habits among all colleagues.

Maintains grooming standards.

Helps conserve energy and water, manages wastes by reducing and recycle the wastes, carefully use of all resources.

Establishes two ways communication with all including encourage this practice among all.

Ensures the tidiness & cleanliness in the office.

Performs any other related duties as assigned by superior.

Job Requirements

Minimum education of Bachelor degree in Human Resources Management or relevant discipline.

Previous hotel experience in any key functions at least 2-3 years. Additional substantial years of experience in training function are essential.

Have good English communication skills both in written and spoken.

Computer literate.

Possess professional disposition with excellent communication and interpersonal skills.

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