Learning & Development Manager

Job Description

• Controls and monitors the usage of the training Budget.
• Analyzes training needs of the hotel based on guest questionnaires and the comments from our Executives, Managers.
• Organizes language classes, especially English for guest contact staff.
• Prepares yearly training program for the hotel.
• Ensures that all training records is kept and can be retrieved at all times.
• Ensures that all compulsory training courses is taking place, i.e. basic fire prevention training, fire drill, food hygiene, etc.
• Conducts all corporate courses as per the direction of the company.
• Designs training courses to help develop our employees to be better at work.
• Provides assistance on training related matters to all Managers.
• With the cooperation of Managers, verify suitable course participants for any training courses available.
• Checks monthly training report prepared by Learning & Development Officer.
• Presents training department activity in Monthly P&L Meeting.
• Verifies the document before the submission to Department of Skills Development for 200% expense deduction.
• Monitors training program conducted by managers when possible.
• Supports Learning & Development Officer with regards to the internship of students from different educational institutes.
• Looks after overseas trainees as it involves legal issues.
• Responsible for any corporate training project i.e. Management Trainee Program, Executive Trainee Program etc.
• Coordinates with all Dusit affiliated hotels for cross training.
• Coordinates with all educational institutes for hotel visit program, especially Dusit Thani College.

Administrative Responsibilities

Job Requirements

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