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Parts Advisor
Al Jazirah Vehicles Agencies Co. Ltd.Riyadh, Riyadh Region, Saudi Arabia8 منذ أيام
الوصف الوظيفيFollow the day-to-day operations related to own job to ensure continuity of work Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account international / regional best practice, improvement of business processes, cost reduction and productivity improvement Assist in the preparation of timely and accurate reports of the parts sales to meet company and department requirements, policies and standards Receive cash payments from customers and ensure that the correct amount has been received, prepare all documentation required in accordance with AJVA policies & procedures in a very customer friendly manner Receive, meet, greet and listen to customers’ requirements, concerns & ask questions to identify their needs Conduct all transactions with workshop staff and customers pleasantly and courteously with an emphasis on customer service Assist customers in locating parts by checking with other branches, and local market, or ordering from overseas Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service Understand and sell the right parts to customers to ensure their satisfaction, increased sales and fewer complaints Upsell and promote other additional accessories essential to the vehicles even before customers ask for them to ensure customer satisfaction and increased sales revenues Seek ways to increase parts and workshop sales by identifying customer needs and incremental items to sell Monitor sales discounts according to department limit and company policy Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment Ensure that all PPE (Personal Protective Equipment) is used by technicians at all times and report damaged and losses to management accordingly 0-2 years relevant experience in a related industry High school with preferably a Technical Diploma Entry level Full-time Customer Service, General Business, and Other Industries : Motor Vehicle Manufacturing
Direct message the job poster from Al Jazirah Vehicles Agencies Co. Ltd.
Talent Acquisition Supervisor at Al Jazirah Vehicles Agencies Co. Ltd.
Job Purpose :
- To Promote sales of parts by promptly and accurately handling customer inquiries and parts orders, both in person and via telephone, in a manner which ensures customer satisfaction and sales orientation within the AJVA’s set policies and procedures.
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