Operational Specialist

Responsibilities

• Monitoring daily sales activity (PHP, CRM, Excel).
• Following up on sales emails received from external branches.
• Addressing issues related to all CRM system users with the Application Management Department.
• Coordinating customer refund transactions with the Customer Service Department.
• Coordinating delinquent customer transactions with the Customer Service Department.
• Auditing customer invoices in coordination with other departments.
• Providing the Customer Service Department with operational status regarding sponsorship transfers.
• Resolving salary-related complaints in the CRM system.
• Coordinating with the accommodation department for the handover and receipt of labor.
• Coordinating with the Workforce Affairs Department regarding labor absconding and visa issuance.
• Handling labor deportation in all cases in coordination with Workforce Affairs and accommodation.
• Coordinating with the Finance Department regarding sales and monthly reports.
• Preparing individual labor salaries in coordination with various departments.
• Preparing salaries in the ERP system.
• Revenue reports at the worker and contract level.
• Fully monitoring operational processes through daily activities.
• Preparing salaries for hourly service workers.
• Working on sector-specific indicators and monthly reports.

Seniority level

Employment type

Job function

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