Sales Account Manager - Genovation AI

Overview Serves as the primary relationship owner for accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Work closely with clients to identify needs and consult on best practices for solutions. Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly, and quarterly status and results presentations and reports to management. Identify new opportunities from within existing accounts to aid in increasing revenue, as well as identifying new leads that may lead to profitable projects. Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems.

Responsibilities

Generate revenues and achieve assigned quotas and KPIs.

Plan and manage company client accounts and projects.

Develop and maintain successful relationships with potential clients.

Identify and locate new clients through networking and other methods.

Implement strategies for sales in an assigned account or industry.

Apply knowledge of the field and product features to match products to client needs.

Provide information, quotes, credit terms, and other bid specifications to clients.

Negotiate prices, terms of sales, and / or service agreements; prepare contracts.

Provide regular updates, respond to inquiries, and address client concerns promptly.

Maintain updated knowledge of company solutions.

Prepare and report results, status of accounts, and leads to management using CRM tools.

Upsell and cross-sell as per the company’s strategic solutions and services.

Maintain quality service by enforcing organization standards and analyzing market conditions and competitive data.

Maintain professional and technical knowledge through regular trainings.

Manage existing business partners and clients to ensure satisfaction.

Manage multiple accounts and develop positive relationships with all customer touchpoints.

Ensure client satisfaction and retention.

Understand client’s industry, products, strategy and goals to determine how we can support them.

Attend and generate leads from social events and connections in the market with an action plan.

Have minimum technical capacity to understand the company IT solutions and services.

Performance indicators : include client engagement & satisfaction, sales target achievement, pipeline value, sales growth rate, average profit margin, sales opportunities, leads to sale %, average sales cycle length, monthly leads & opportunities creation, and quote-to-close ratio.

Communication and Working Relationships

Internal : All required Departments

External : Clients, Business Partners, Consultants, Vendors / Suppliers

Qualifications, Experience and Skills Educational Qualification :

Bachelor’s degree in Computer Science or equivalent.

Master’s Degree

in business administration (MBA) or equivalent is preferred.

Years and Nature of Experience :

5+ years in B2B SaaS Account Management / Enterprise Sales with quota ownership and solid experience in CRM.

At least 2-3 years’ experience in local KSA market.

Experience in selling IT Software as a Service (SaaS) Solutions & Services and able to present system demos.

2+ years in Fleet Management & Vehicle Tracking / Telematics (GPS / AVL) Software solution is highly preferred.

Job Specific Skills :

Business Communication Competency

Communication Skills

Decision Making Skills

Networking & Building Bonds

Planning & Organizing Skills

Process Excellence

Teamwork

Negotiation Skills

Time Management

Presentation & Demonstration Skills

Collaboration at all levels internally & externally

Organization Skills

Dynamic personality

Strong Persuasive Abilities

Computer Literacy

Sales & Technical Competency

A solid technical background; especially in IT solutions and professional services.

Excellent Analytical Skills

Communicates clearly and effectively

Strong interpersonal and customer service skills

Demonstrates ability to think creatively

Works well with others

Prospecting Skills

Meeting Sales Goals

Up-to-date Technical and sales knowledge

Exhibits awareness of best sales practices and methods

Possesses strong persuasive abilities

Presentation Skills

Sales Planning

Using CRM tool

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