End User Support Engineer

We are looking for a skilled End User Support Engineer to join our team! If you are passionate about providing technical support and have strong experience in IT infrastructure, Microsoft products, and networking, we’d love to hear from you.

Requirements

At least 3 years of experience in technical support

Experience with ITSM or ticketing tools

Experienced in Microsoft End User Products

Experience with infrastructure hardware and Microsoft solutions such as Windows Infrastructure (AD, DNS, DHCP, IIS, etc.)

Good knowledge of networking

Excellent written, oral, and interpersonal communication skills

Responsibilities

Provide technical support to end users for hardware, software, and network issues

Manage and resolve tickets through ITSM or helpdesk tools

Assist in setup and maintenance of Windows infrastructure, including AD, DNS, DHCP, and IIS

Support Microsoft End User Products and troubleshoot related issues

Escalate complex issues to higher-level IT teams

Maintain documentation of recurring issues and solutions

Support IT teams in infrastructure upgrades and improvements

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