Operations & Quality Executive

Mii (Market Insight International)Riyadh, Riyadh Region, Saudi Arabia

2 days ago

Job description

Market Research Operations & Quality Executive

Market Insight International (Mii) is a leading market research agency operating across Saudi Arabia and the GCC. We are ISO 9001 : 2015 certified and committed to world‑class standards in research execution and data quality.

We are looking for a highly organized and detail‑driven Operations & Quality Executive to join our team. This role ensures seamless fieldwork execution, accurate data delivery, and strict compliance with quality standards across all research projects.

Key Responsibilities

Field Operations & Data Quality

Verify completeness and accuracy of field data
Identify and flag any errors or inconsistencies
Ensure data meets sampling criteria and project specifications
Conduct random respondent validations (up to 50% as required)
Monitor CATI and qualitative interview recordings to ensure compliance
Maintain all quality documentation and reporting logs
Share daily incorrect samples with the field operations team

Survey & System Validation

Review questionnaire logic and flow before launch

Test surveys across platforms (CAPI, CATI, Online) and devices

Report technical or logic issues and coordinate implementation with the programming team

Reporting & Coordination

Share progress and quality reports with the Research Department

Coordinate with research teams to understand project scope and requirements

Provide feedback and recommend retraining for field teams when needed

Project Costing & Admin

Calculate per‑interview cost based on region, methodology, and sample distribution

Develop and maintain pricing database for internal use

Coordinate with Finance for payment processing and approvals

Ensure field researchers’ incentives and payments are accurate and timely

Requirements

3 to 5 years of experience in operations or quality (preferably in market research)

Strong English communication skills (spoken and written)

Excellent analytical, monitoring, and follow‑up skills with high attention to detail

Experience in field operations, data quality, or research support (preferred)

Ability to work under pressure and manage multiple projects

Familiarity with research platforms (CAPI / CATI / Online) is an advantage

Proficiency in Microsoft Excel & reporting tools

What We Offer

Competitive salary package.

Opportunity to work on high‑profile projects in Saudi Arabia and across the GCC.

A collaborative and growth‑oriented environment.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Quality Assurance

Industries

Market Research

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