Assisted Onboarding Specialist - Expense Management Riyadh, Riyadh, Saudi Arabia

Assisted Onboarding Specialist - Expense Management

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Overview

Hala is seeking a proactive and organized Expense Management Assisted Onboarding Specialist to ensure a seamless experience for businesses adopting Hala Control . This role focuses on assisting customers in onboarding, resolving setup challenges, and ensuring compliance with financial regulations. The ideal candidate will have experience in expense management, corporate finance, or fintech , with strong operational and customer service skills.

Key Responsibilities

• Guide businesses through Hala Control onboarding, ensuring they successfully set up their expense management system.
• Assist customers in linking their corporate accounts, uploading necessary documents, and ensuring compliance with financial regulations .
• Work closely with the compliance team to validate business KYC and documentation.
• Support customers in setting up spend controls, team budgets, and card issuance .
• Ensure seamless integration with Hala payments, accounting tools, and business finance workflows .
• Maintain a feedback loop with the product and tech teams to address common onboarding challenges and improve the user experience.
• Update customer onboarding status, issues, and feedback in the CRM system.

Requirements

Preferred :

Saudi ,Experience in B2B financial products, corporate finance, or expense management solution

What We Offer You

We believe you will love working at HALA!

If you think you have what it takes to join a remarkable team #apply_now

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