Assisted Onboarding Specialist - Payment Riyadh, Riyadh, Saudi Arabia

Assisted Onboarding Specialist - Payment

Who Are We HALA is a leading fintech player in the MENAP region, aiming to redefine financial services and build the future bank of SMEs. HALA empowers SMEs to start, run, and grow their businesses by providing cutting-edge financial and technological tools. HALA has multiple entities in UAE, Saudi Arabia, and Egypt, including HALA Payments, HALA Cashier, and HALA Logistics, offering solutions to digitize payments and manage sales and operations. Founded in 2017, HALA is licensed by the Saudi Arabian Central Bank and the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market. We are seeking a proactive and organized Assisted Onboarding Specialist to join our team. This role ensures a seamless onboarding experience for customers facing challenges during self-onboarding. The ideal candidate has a background in customer service, compliance, and operational support, preferably within fintech, especially payments. Key Responsibilities : Assist customers who drop out of self-onboarding, ensuring they complete the process smoothly. Guide customers through document uploads, ensuring compliance with regulatory standards. Collaborate with the compliance team to verify customer documentation and information. Oversee terminal ordering and ensure timely delivery to customers. Maintain feedback loops with product and tech teams to address onboarding gaps. Update customer data and feedback accurately in the CRM system. Requirements : Strong customer service skills with a solution-oriented mindset. Familiarity with compliance processes and standards. Experience with CRM tools and operational workflows. Highly organized with the ability to manage a large volume of customers efficiently. Preferred : Experience in fintech, especially payment acceptance. Performance Expectations : Achieve an 80% customer reach rate. Ensure all customer feedback is recorded accurately in the CRM system. This role offers a unique opportunity to work at the intersection of customer service, compliance, and technology within a dynamic fintech environment. What We Offer You An inclusive and diverse culture encouraging innovation and flexibility (remote, in-office, hybrid). Highly competitive compensation packages, including potential shares. Focus on personal development with regular training and an annual learning stipend. Experience working with a talented team from over 30 nationalities across 7 countries. Autonomy, mentoring, and challenging goals fostering growth for you and the company. If you believe you have what it takes, #apply_now! Create a Job Alert to receive future opportunities directly in your email. Accepted file types : pdf, doc, docx, txt, rtf Additional questions include : Are you living in Riyadh?

• Are you Saudi?
• Why are you interested in this role? What skills or experience make you a good fit?
• What is your current salary?
• What is your expected salary?
• Do you have strong customer service skills?
• Are you familiar with compliance processes?
• Do you have experience with CRM tools?
• Do you have fintech industry experience, particularly in payment acceptance?

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