Client Care Manager (Saudi Nationals)

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

KEY RESPONSIBILITIES

Key Accountabilities

1.      Client Interaction Management

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

2.      Client Accounts Management Responsibilities

3.      Due Diligence and Compliance

4.      Process Improvement

5.      Information Security Obligations

o   Confidentiality of information by promising that data should only be accessed by authorized people.

o   Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.

o   Availability of information, by ensuring that users under their control have access to information and associated assets when required.

Requirements

JOB SPECIFICATION

QUALIFICATION

CERTIFICATION

EXPERIENCE

COMPETENCIES

INTERNAL & EXTERNAL COMMUNICATION

Important Note :