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Customer Care Manager
Premium SolutionsRiyadh, Saudi Arabia30+ days ago
Job description
Premium Solutions Consultancy
is recruiting on behalf of a reputable client in Saudi Arabia for the position of
Customer Care Manager
We are looking for a dynamic and experienced professional to lead and enhance operational efficiency.
Role : Lead and improve customer service teams, focusing on digital channels and SAMA compliance. Responsibilities : Enhance digital customer service strategies. Monitor KPIs for service effectiveness. Foster a customer-centric culture. Resolve complaints per SAMA regulations. Stay updated on fintech customer service trends. Requirements : Proven experience in fintech customer service. Knowledge of SAMA’s "Sama-Care" initiative. Bilingual (Arabic / English) with strong communication skills. Analytical and leadership abilities. Potential and interested candidates whose profile closely matches the requirements may send their CV to : Please mention " Customer Care manager – KSA " in the subject line.
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