Cluster Executive Housekeeper

Cluster Executive Housekeeper – Hilton

Join Hilton as a Cluster Executive Housekeeper and lead all housekeeping operations to deliver exceptional guest experiences.

About the Role

An Executive Housekeeper is responsible for overseeing all housekeeping and laundry operations, evaluating guest satisfaction, setting department targets, and maintaining high standards of service and quality.

Key Responsibilities

• Oversee housekeeping operations and laundry operations.
• Evaluate guest satisfaction levels and monitor trends for continuous improvement.
• Operate within departmental budgets through effective stock and cost controls and well‑managed schedules.
• Set departmental targets and objectives, and establish work schedules, budgets, policies, and procedures.
• Inspect fixtures, fittings, and appliances to ensure compliance with standards and take action accordingly.
• Monitor the appearance, standards, and performance of the housekeeping / laundry team, focusing on training and teamwork.
• Ensure team members have up‑to‑date knowledge of all room categories and amenities.
• Maintain good communication and work relationships throughout the hotel and with external customers and suppliers.
• Ensure staffing levels cover business demands and provide ongoing training.
• Generate communication meeting minutes.
• Manage staff performance issues in compliance with company policies and procedures.
• Recruit, manage, train, and develop the housekeeping / laundry team.
• Be competent in property management systems.
• Assist other departments as required.

Required Experience and Skills

Preferred Qualifications

Work Environment

Hilton is the leading global hospitality company, offering dynamic and rewarding work across a range of hotel brands. Hilton’s vision—to fill the world with the light and warmth of hospitality—guides our commitment to outstanding guest experiences.

Location

Double Tree by Hilton Riyadh Financial District

Schedule

Full‑time

Job Details

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