Key Account Manager

Role Purpose

The Key Account Manager is responsible for achieving growth opportunities, hitting sales targets, and building and maintaining a solid relationship with the client.

Responsibilities

• Achieve sales targets by assessing customer needs and suggesting appropriate products or solutions, or services to the client.
• Stay up to date with product knowledge, business flow, sales process, and market dynamics.
• Conduct market research to understand competitors and market trends.
• Performs other related duties or assignments as directed
• Creates a detailed account plan for securing a place and revenue extraction from the account
• Ensure timely collections while maintaining receivables in line with the company policy for receivable days.
• Act as the main point of contact between clients and internal teams.
• Coordinate the various experts and internal functions that serve the customer.
• Manage customer relationships, including but not limited, contract renewal negotiating, improving communication, understanding and increasing loyalty to the business, and bringing in new clients
• Develop and maintain the right balance between commercial agendas and other important considerations
• Collect, collate, and analyze client feedback to make informed decisions and develop suitable strategies and focused interventions for improved customer satisfaction and retention.
• Communicate potential problems with customer service, sales, and products support.
• Conduct regular visits to customers to monitor product availability and movement.
• Continually coaches his sales team to bring discipline into the selling process and to ensure that the team always consists of competent, engaged, effective and productive staff

Qualifications

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