CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.
YOUR WORK ENVIRONMENT
As Team Leader you will provide personalized client experience, build strong client relationships and meet or exceed sales targets and KPIs, you will be a role model for your colleagues among the sales team and support the management team in day-to-day tasks.
Job responsabilities
BRAND :
- Act as an ambassador of CELINE by following CELINE brand standards in terms of grooming and uniform policy.
- Combine a professional, authentic and positive approach with enthusiasm for our products and our House
- Develop the highest standards of brand and product knowledge.
TEAM :
Maintain an open, positive and constructive communication with team membersTrain new sales associates on product knowledge, store procedures and company policiesAchieve individual and team objectives, be accountable for sales results, and support the team in their sales.Support the Store Manager in developing the team through mentoring and / or buddy system as well as the integration of newcomers.Demonstrate a detailed understanding of the company’s policies and provide support to other Sales Associates when needed.Perform as a team-player, participate in all activities contributing to the overall objectives of the store.CLIENT :
Welcome every Client and enhance their experience, advise Clients across the brand and all product categories.Provide exceptional client service according to CELINE’s selling ceremonyDrive local clients network growth demonstrating advanced clienteling skills, using different tools available to develop existing and recruit, convert prospect client to build long term Client relationshipsBuild lasting relationships with clients by bonding with them, understanding their desires, providing advice – “be memorable” beyond the sales process and providing follow upCapture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clientsKeep in contact with key clients via different channels to arrange appointments / share collection information / product arrivals to grow loyaltySALES :
Meet or exceed individual and store sales targetsAchieve individual and team objectives, be accountable for sales results, KPI’s, CRM requirements support the team in their sales.Focus on cross, up-selling and have strong “matchmaking” skills for all product categoriesMERCHANDISE :
Keep track of physical inventory of merchandise and inform the manager about product replenishmentVISUAL MERCHANDISING :
Assist in maintaining visual standards with direction from VM, in accordance with CELINE visual standardsSTORE / BACK OFFICE :
Proficient and accurate use of POSParticipate in all inventories, cycle counts and goods receptionsEnsure store functional maintenanceRespect stock room guidelinesProfile
KEYS FOR SUCCESS
Experience :
Previous experience of minimum 4 years in sales and in fashion or luxury sectorHigh product and fashion sensitivity and knowledgeAbility to understand and go beyond customers’ needs to provide them the best customer experience.Taste for challenge and a team spiritSense of service, natural curiosity, openminded, optimism and empathy are essential to your success at CELINE.Additional information
OUR COMMITMENT
As part of our #CELINE CARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive.
We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodation if necessary.
If you require specific assistance during the recruitment process, please do not hesitate to let us know.
At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.
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