IT Contract and Vendor Manager

About us

At VisionX, we cut through the noise. Since 2017, we’ve been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.

We work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. Our approach isn’t about following trends—it’s about setting them and fast-tracking your AI journey with tailored strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.

Our achievements speak for themselves. We are recognized among Fast Company’s Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it.

Your Role :

As a IT Contract and Vendor Manager, you will be the primary point of contact for managing IT operation contracts, with a strong focus on IT Managed Services agreements. Your core responsibility is to ensure contract performance and compliance. This involves continuously evaluating vendor performance against established service level agreements (SLAs) and key performance indicators (KPIs). You will utilize performance monitoring tools and conduct regular reviews to identify any deviations from agreed-upon standards. When performance gaps are identified, you will escalate issues as needed and work collaboratively with service providers to implement corrective actions and drive continuous improvement in service delivery. You will also manage other contractual obligations within the IT operations domain.

Requirements :

• Proven experience in contract management, preferably within an IT environment.
• Strong understanding of IT service management (ITSM) principles.
• Experience in vendor management and performance monitoring.
• Knowledge of service level agreements (SLAs) and key performance indicators (KPIs).
• Excellent communication, interpersonal, and negotiation skills.
• Ability to analyze data, identify trends, and make informed recommendations.
• Experience in escalating issues and driving corrective actions.
• Strong organizational and time management skills.

What You Need :

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

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