Quality Assurance Manager (telecom Service Company )

Quality Assurance Manager (Telecom Service Company) Lasifa International, Saudi Arabia

Minimum Qualifications : - A technical degree in an engineering field. - 5 years experience as a Quality Assurance Manager. - 10 years experience in a Quality or engineering related field. - Experience in a service-based IT or telecommunications field is essential. - Experience in another culture is essential, preferably in the Middle East. - Good communicator with people management skills. Job Specification

Since maintaining quality demands adaptation to customer expectations, quality managers employ a variety of measures to place quality at the heart of an organisation. These include management systems such as ISO 9000, philosophies such as Total Quality Management, and methodologies such as Continuous Improvement. It is anticipated the Quality Assurance Manager will incorporate most of the tasks below : Promoting quality achievement and performance improvement throughout the organisation. Setting QA compliance objectives and ensuring that targets are achieved. Maintaining awareness of the business context and company profitability, including budgetary control issues. Creating an internal auditing process and managing the process. Assessing the product specifications of the company and its suppliers, and comparing with customer requirements. Working with purchasing staff to establish quality requirements from external suppliers. Ensuring compliance with national and international standards and legislation. Considering the application of environmental and health and safety standards. Agreeing standards and establishing clearly defined quality methods for staff to apply. Defining quality procedures in conjunction with operating staff. Setting up and maintaining controls and documentation procedures. Identifying relevant quality-related training needs and delivering training. Collating and analysing performance data and charts against defined parameters. Ensuring tests and procedures are properly understood, carried out and evaluated, and that product modifications are investigated if necessary. Supervising technical and engineering staff in carrying out tests and checks. Writing technical and management systems reports. Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures. Persuading reluctant staff to change their way of working to incorporate quality methods. Liaising with customers' auditors and ensuring the execution of corrective action and compliance with customers' specifications. Establishing standards of service for customers or clients. Preparing clear explanatory documents such as customers' charters. Monitoring performance by gathering relevant data and producing statistical reports.

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