Implementation Engineer (KSA Region)

FileCloud is looking for an Implementation Engineer in the KSA Region who has worked with multiple technology companies and has a minimum of 4 years’ experience which comprises elements of design, architecting and implementing of IT solutions as well as supporting the process of selling complex IT solutions to large enterprises.

About the Product & Company :

FileCloud is a hyper-secure EFSS (Enterprise File Sync and Share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000 enterprises, educational institutions, government organizations, and service providers. In addition to its enterprise file sharing solution, FileCloud’s product portfolio also includes Signority (acquired in May 2024), a Canadian-based e-signature and document workflow platform. We are currently expanding our team as we grow and improve FileCloud.

Implementation Engineer Job Duties :

• Design and develop technical solutions tailored to meet client-specific requirements, ensuring compatibility with existing systems.
• Install, configure, and integrate new systems and software with clients’ existing IT infrastructure.
• Perform rigorous testing of systems to ensure stability, efficiency, and security before full-scale implementation.
• Troubleshoot and resolve any issues that arise during the implementation phase, offering timely and effective solutions.
• Train client staff on the operation and maintenance of new systems, ensuring they are competent and confident in their use.
• Evaluate post-implementation system performance, making adjustments as necessary and providing ongoing support and optimization services.
• Supporting the sales team for technical questions.

Key Skills & Experience :

Desirable skills for the role :

Our ideal candidate for this role :

You will have worked for multiple different vendors as a Implementation Engineer / Architect or Support Engineer over the course of 6+ years. This person will have an abundance of Windows or Linux experience with a background in IT solutions design.

What We Offer

Please note that we conduct background security checks for everyone joining our team.

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