Senior Manager, Airports Lounges

Job Purpose Statement

Job Purpose Statement :

The Sr. Manager is a key leadership role responsible for overseeing daily operations, driving strategic initiatives, and ensuring operational excellence within the department. This role requires a forward-thinking leader who can develop and execute business strategies, manage financial performance, and support the professional development of the team. The Senior Manager acts as a bridge between operational staff and senior leadership, ensuring seamless communication, compliance with company policies, and continuous improvement to enhance customer satisfaction and business growth.

Roles & Responsibilities

• Lead and oversee the daily operations of departments and sections, ensuring alignment with organizational goals.
• Report operational deviations and significant issues to the VP - Airports Lounges.
• Develop, implement, and monitor strategic objectives for continuous improvement and operational excellence.
• Ensure that all staff comply with instructions and directives issued by the VP - Airports Lounges.
• Ensure 100% adherence to Service Level Agreements (SLAs) across all operational areas.
• Lead the implementation and usage of new systems and tools, including UCAS, across all business units.
• Oversee the timely submission of critical reports (daily / monthly sales, passenger statistics, temperature records, and inventory) to relevant stakeholders.
• Conduct regular evaluations of lounge menus, gathering passenger feedback and recommending adjustments to the VP - Airports Lounges.
• Ensure the highest quality of food and service delivery across Airport Lounge business units.
• Oversee compliance with hygiene, safety, and sanitation standards for all food and beverage areas, ensuring compliance with Quality Assurance protocols.
• Lead food tasting and kitchen inspections on a monthly basis.
• Drive profitability by ensuring operational expenses are aligned with approved budgets.
• Control food and beverage consumption to reduce waste and optimize costs.
• Support the VP - Airports Lounges in budget preparation and financial forecasting using data-driven insights.
• Review and analyze food costs, ensuring alignment with the budget and cost control objectives.
• Explore opportunities for cost reduction, such as alternative suppliers or process improvements.
• Ensure proper control and tracking of fixed assets, backup equipment, and operational resources.
• Supervise and verify the inventory of food and beverage stocks, ensuring the proper checklist and documentation process.
• Ensure proper recording and tracking of incoming and outgoing equipment using standardized inventory checklists.
• Monitor staff performance, identifying career growth opportunities and making recommendations for promotions, increments, and contract renewals.
• Motivate and empower staff through recognition, support, and clear delegation of responsibilities.
• Conduct regular performance reviews, providing constructive feedback for staff improvement.
• Ensure adequate staffing, optimal manpower utilization, and fair distribution of workload.
• Organize team-building activities, monthly meetings, and gatherings to foster collaboration, enhance morale, and promote knowledge sharing.
• Lead training and development initiatives to ensure staff adherence to personal hygiene, safety, and sanitation standards.
• Monitor customer feedback, handling complaints and suggestions in a timely and professional manner.
• Take corrective action on all passenger feedback, complaints, and suggestions through direct responses via email, phone, or written correspondence.
• Collaborate with in-charge personnel to address customer-related issues and ensure the highest standard of passenger satisfaction.
• Implement corrective actions for quality issues to meet hygiene and food safety standards.
• Conduct inspections and ensure quality checks for food shelf life, expiration dates, and food condition before delivery and during pick-up.
• Ensure proper documentation of quality checks for internal and external audits.
• Identify and implement improvements in workflows, policies, and procedures for increased efficiency.
• Leverage insights from operational data to identify growth opportunities and areas for process enhancement.
• Lead initiatives to explore new business opportunities in both airline and non-airline industries.
• Attend daily briefing sessions with the VP - Airports Lounges to discuss and address critical operational matters.
• Ensure effective communication and information sharing with supervisors and section in-charges.
• Act as a key liaison between departments, ensuring timely sharing of operational data, reports, and statistics.
• Ensure timely reporting of operational, financial, and administrative metrics to senior leadership.
• Provide insights and recommendations to the VP - Airports Lounges on performance improvement and risk mitigation.
• Lead audits and follow up on corrective actions, ensuring accountability for operational gaps.
• Explore opportunities to expand the company’s operations within the airline and non-airline industry sectors.
• Identify strategic partnerships to drive business growth and improve operational efficiency.
• Perform other job-related duties as assigned.
• Perform other duties related to the job and / or the operation of the company, in accordance with the regulations of the Saudi Labor of Law. Adherence to Cybersecurity policies and procedures.
• Dealing with data and information according to their level of classification.
• Avoid violating the rights of any person or company protected by copyrights, patents, or any other intellectual property, or similar laws or regulations.
• Compliance with Cybersecurity requirements related to the protection of user devices, Internet, software, systems, and Email requirements.
• Adhere to the acceptable use policy and Using CATRION information and technical assets only for business purposes.
• Obtaining the required permit from the security department or the owner of the authority in CATRION before hosting visitors in the company's specific sensitive sites.
• Reporting Cybersecurity incidents.

Skills

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