Capacity Manager

Job Purpose

The Capacity Manager is responsible for ensuring that IT infrastructure and services are right-sized to meet current and future business demands in a cost-effective manner. The role involves monitoring performance, forecasting capacity requirements, and ensuring alignment with SLAs and business growth strategies.

Key Responsibilities

• Develop and maintain the Capacity Management Plan covering business, service, and resource capacity.
• Monitor system performance, utilization, and workloads across infrastructure, networks, and applications.
• Forecast future capacity requirements based on business plans, growth, and technology trends.
• Identify and resolve capacity-related risks before they impact service delivery.
• Collaborate with IT operations, architecture, and business teams to align capacity with demand.
• Ensure optimal use of IT resources while maintaining agreed service levels and cost efficiency.
• Prepare regular reports and dashboards on utilization, trends, and capacity forecasts.
• Support incident and problem management processes by analyzing capacity-related root causes.
• Participate in change management to assess the capacity impact of new projects and services.
• Provide recommendations for infrastructure upgrades, scaling, or optimization initiatives.

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