Technical Support Specialist - Saudi or Gulf Nationality

Overview

Develop and maintain knowledge of Apple products and services, as well as Genius Bar repair processes and procedures, to support efficient and high-quality repairs. Carefully and attentively support customers experiencing issues with Apple products or software, utilizing all the tools and resources Apple provides. Troubleshoot, diagnose, and resolve service issues related to specific Apple hardware and software. Work with team leaders to identify recurring repair issues and other service concerns, and ensure feedback is provided to Apple. Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, making product and service recommendations, and educating them on the best purchasing practices. Perform other duties as needed, including but not limited to supporting customer-facing activities both on and off the sales floor. Contribute to an inclusive environment by respecting diversity and being curious to learn. Demonstrate Apple's values of inclusion and diversity in daily activities.

Responsibilities

• Develop and maintain knowledge of Apple products and services, and Genius Bar repair processes and procedures, to support efficient and high-quality repairs.
• Carefully and attentively support customers experiencing issues with Apple products or software, utilizing all tools and resources Apple provides.
• Troubleshoot, diagnose, and resolve service issues related to Apple hardware and software.
• Work with team leaders to identify recurring repair issues and other service concerns, and ensure feedback is provided to Apple.
• Provide excellent service to Apple customers by understanding their needs, identifying ownership opportunities, making product and service recommendations, and educating customers on the best purchasing practices.
• Perform other duties as needed, including supporting customer-facing activities both on and off the sales floor.
• Contribute to an inclusive environment by respecting diversity and being curious to learn; demonstrate Apple's values of inclusion and diversity in daily activities.

Required Qualifications

Preferred Qualifications

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