System Admin Engineer for Nexthink

Overview

Job Description

Work Location : Onsite in Riyadh.

Working Hours : From Sunday to Thursday during normal working hours.

Responsibilities

• Responsible for Nexthink administrative activities and daily tasks.
• Generate and distribute periodic performance reports to stakeholders, highlighting key metrics and insights.
• Monitor and troubleshoot issues related to Nexthink.
• Manage and maintain Nexthink, ensuring its optimal performance and availability.
• Collaborate with IT teams to provide insights regarding recurring issues to improve the environment.
• Provide reports and analysis related to user experience data.
• Assist to optimize the tool and get the value from it.
• Monitor system performance and recommend improvements to enhance efficiency.
• Ensure system updates and regular maintenance is provided by Nexthink.
• Open support tickets to Nexthink when needed to fix issues.
• Ensure Nexthink is handling the incident tickets and the system is up and running normally.
• Assist in change requests related to Nexthink, reconfigurations and optimizations

Education & Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field.

3–5 years of hands-on experience as a System Administrator or similar IT infrastructure role.

Prior experience working with Nexthink platform is mandatory.

Experience working in a corporate or enterprise IT environment.

Technical Skills

Soft Skills

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