ServiceNow Business Analyst

Overview Job Title : ServiceNow Business Analyst

Location : Riyadh, Saudi Arabia (onsite; all nationalities considered)

Interview Mode : Video

Duration : 12 Months Contract

Shift Timing :

Sunday – Thursday, Saudi time

Benefits (onsite)

Medical insurance (self)

22 days of annual paid leave

Business visa

Annual flight

Responsibilities

Requirement Gathering : Collaborate with stakeholders to capture needs and document as user stories, functional specs, and process flows.

Process Design & Improvement : Optimize and automate business processes within ServiceNow; identify bottlenecks.

Solution Implementation & Testing : Work with developers for correct implementation, provide configuration input, and support User Acceptance Testing (UAT).

Stakeholder Liaison : Act as primary contact between business users and technical teams.

Training & Support : Create training materials, conduct sessions, and provide ongoing end-user support.

Skills & Knowledge

ServiceNow Business Analyst experience (ITSM and CSM modules) (MUST HAVE)

Strong knowledge of core ServiceNow modules : ITSM (Incident, Problem, Change, Request) and CSM

Excellent analytical, communication, and documentation skills

Experience with Agile / Scrum methodologies and tools

Key Skills SQL, Agile, Business Analysis, Visio, Waterfall, Business Process Modeling, Requirements Gathering, User Acceptance Testing, Business requirements, SDLC, Systems Analysis, Data Analysis Skills

Employment Type : Full-time

Experience : years

Vacancy : #J-18808-Ljbffr