Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

The Shift Supervisor is responsible for managing staff and overseeing operations on the floor during their assigned shift at the attraction. This role ensures that the attraction operates smoothly and efficiently while maintaining the highest standards of guest service. The Shift Supervisor plays a key role in creating a positive guest experience by leading the team, addressing any operational issues promptly, and ensuring that all activities are carried out according to SEVEN’s standards and policies.

Functional Accountabilities

Key Activities

• Lead and manage the team during the assigned shift, ensuring all staff members are performing their duties and adhering to SEVEN’s standards.
• Assign tasks and responsibilities to team members based on operational needs, ensuring optimal coverage and service delivery.
• Provide on‑the‑spot training, guidance, and support to staff.
• Monitor all operational activities on the floor, including guest services, equipment maintenance, and safety protocols.
• Ensure the attraction is clean, well‑maintained, and fully operational at all times during the shift.
• Address any operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.
• Handle guest inquiries, complaints, and feedback in a professional and courteous manner, resolving issues to maintain guest satisfaction.
• Promote a culture of guest service excellence, encouraging staff to go above and beyond for guests.

Safety and Compliance

Reporting and Documentation

Guest Experience

Communications & Working Relationships

Key Internal Interactions

Key External Interactions

Knowledge & Experience

Minimum Qualifications

Professional Certifications

Required Experience

Physical Requirements

Seniority level

Employment type

Job function

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