Senior Technical Writer

Key Responsibilities

• Collaborate with Delivery, Development, and Application Support teams to gather detailed functional and non-functional requirements.
• Author and maintain Software Requirements Specification (SRS) documents for systems being handed over post go-live.
• Develop standardized handover documentation templates and checklists.
• Ensure that all handover deliverables include architecture overviews, configurations, support scenarios, workflows, and known issues.
• Translate technical specifications, user stories, and configurations into clear, structured documentation.
• Conduct interviews with SMEs and stakeholders to gather undocumented knowledge relevant to support.
• Review existing documentation and align with QMS and ITSM standards.
• Ensure documentation adheres to audit, compliance, and traceability requirements.
• Support periodic reviews and updates of documentation to reflect system changes or new releases.

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