Business Support Specialist

About Us Keeta, the international subsidiary of Meituan—the global delivery giant, is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief : "We help people eat better, live better," we are taking innovation to the global stage. Keeta has grown rapidly and is expanding into new markets, including Saudi Arabia. Keeta offers exciting opportunities to join a transformative journey shaping the future of delivery and retail. Join Keeta, explore the world.

What You'll Do

Design and optimize the rider training system with metrics-driven goals (new hire training pass rate, customer complaint rate, customer satisfaction, rider on-time service rate). Develop onboarding, regular training, and refresher plans; define objectives, content, delivery formats, and evaluation methods for each module.

Regularly conduct rider training, update rules or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image.

Organize and implement training roll-out plans : prepare detailed training schedules, assign instructors, secure venues, and set up online tools. Coordinate design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include application operations, compliance requirements, service experience, safety and fulfillment, and reward / penalty mechanisms.

What We Need From You

Design and optimize the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.

What Makes This Role Exciting

Design and optimize the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.

Regularly conduct rider training, promote rule updates or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image.

Organize and implement training roll-out plans. Prepare detailed training schedules, assign instructors, secure venues, and set up online tools. Coordinate the design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include application operations, compliance requirements, service experience, safety and fulfillment, and reward / penalty mechanisms.

Why Join Keeta

Keeta is redefining the future of food delivery with a bold vision and innovative spirit. As a fast-scaling brand under Meituan's global ambition, we offer a unique blend of stability and startup energy, providing growth opportunities and cross-functional experiences. Keeta is committed to building a diverse, inclusive workplace and delivering outstanding customer experiences across Hong Kong, Saudi Arabia, and beyond.

At Keeta, you'll collaborate with a passionate and pragmatic global team across more than 30 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and pushes us to deliver better solutions for our customers and partners.

Keeta offers opportunities for personal and professional growth as the company grows. Every day presents a chance to make a meaningful impact in a dynamic environment where every contribution is valued. Together, let's build the future of food delivery.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Software Development

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