Contact Center Agent

A leading company in the sports industry is seeking a Contact Center Agent to deliver high-quality customer interactions through phone and chat. This role focuses on providing exceptional service, supporting internal operations, and ensuring a seamless experience for all inquiries. The ideal candidate will be customer-focused, detail-oriented, and capable of thriving in a fast-paced, shift-based work environment.

Key Responsibilities :

• Handle customer interactions through inbound and outbound channels, ensuring timely and professional communication.
• Log and follow up on all feedback and inquiries accurately using the designated systems.
• Resolve customer concerns with empathy and efficiency, maintaining a high standard of service.
• Execute outbound activities such as surveys and follow-ups according to approved procedures.
• Maintain ownership of each case and ensure complete resolution.
• Collaborate with team members and support pending tasks when needed.
• Ensure adherence to daily schedules, performance metrics, and contact center standards.
• Attend required trainings and team meetings to stay updated on processes and policies.
• Support the team by promoting the company’s values and contributing to a positive work environment.
• Keep all work tools secure and in good condition.
• Promote and uphold the company’s ethical standards and communication guidelines.

Requirements & Qualifications :

Required Skills :

Seniority level

Employment type

Job function

Industries

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