Contact Center Agent

A leading company in the sports industry is seeking a Contact Center Agent to deliver high-quality customer interactions through phone and chat. This role focuses on providing exceptional service, supporting internal operations, and ensuring a seamless experience for all inquiries. The ideal candidate will be customer-focused, detail-oriented, and capable of thriving in a fast-paced, shift-based work environment. Key Responsibilities : Handle customer interactions through inbound and outbound channels, ensuring timely and professional communication. Log and follow up on all feedback and inquiries accurately using the designated systems. Resolve customer concerns with empathy and efficiency, maintaining a high standard of service. Execute outbound activities such as surveys and follow-ups according to approved procedures. Maintain ownership of each case and ensure complete resolution. Collaborate with team members and support pending tasks when needed. Ensure adherence to daily schedules, performance metrics, and contact center standards. Attend required trainings and team meetings to stay updated on processes and policies. Support the team by promoting the company’s values and contributing to a positive work environment. Keep all work tools secure and in good condition. Promote and uphold the company’s ethical standards and communication guidelines. Requirements & Qualifications : Bachelor’s degree in Business Administration, Communication, or a related field. Bilingual in Arabic and English (spoken and written). Proficient in Microsoft Office and contact center tools. Required Skills : Strong communication (verbal and written) in Arabic and English Excellent customer service and problem-solving abilities Active listening, empathy, and patience Multitasking and time management in a fast-paced environment Flexibility, adaptability, and quick learning Team-oriented mindset with a positive, professional attitude Ability to stay composed and efficient under pressure Seniority level

Entry level Employment type

Full-time Job function

Customer Service, Administrative, and Sales Industries

Health and Human Services, Consumer Services, and Sports Teams and Clubs Referrals increase your chances of interviewing at Confidential by 2x Get notified about new Contact Center Agent jobs in

Riyadh, Saudi Arabia .

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